Refund policy

Return and Refund Policy

At Nika Studio Creations, every product is made to order. Please carefully review your phone model, case type, finish, shipping address, and other order details before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, incorrect, or materially different from its description, please contact nicole@nikastudiocreations.com as soon as reasonably possible, preferably within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and its packaging. Once the issue is confirmed as eligible, we will provide an appropriate replacement or refund at no additional cost and cover return shipping when required. Please do not return an item until we provide instructions.

This reporting period does not limit any mandatory consumer rights that apply where you live.

United States Orders

For orders shipped within the United States, we generally do not accept returns or exchanges for changes of mind, ordering the wrong phone model, selecting the wrong case type or finish, or providing an incorrect shipping address.

Cancellation requests must be submitted within 12 hours of purchase and before production begins. Once production begins, an order generally cannot be canceled or changed.

International Orders, Including the European Union and United Kingdom

Customers whose orders are shipped outside the United States may request cancellation at any time before the item is fulfilled.

After delivery, you may withdraw from an eligible purchase within 14 days after you, or a third party designated by you other than the carrier, receive the last item in your order. You do not need to provide a reason.

How to Request a Return or Cancellation

Submit your request through your customer account at:

https://account.nikastudiocreations.com

After signing in, open Orders, select the relevant order, and submit your return or cancellation request. You may also contact nicole@nikastudiocreations.com if you need assistance.

Returning an International Order

After notifying us of your decision to withdraw, you must return the item without undue delay and no later than 14 days after submitting your request. Please wait for return instructions before mailing anything.

Customers are responsible for the direct cost of change-of-mind return shipping. We do not charge a restocking fee.

You are responsible only for any diminished value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics, and function.

International Refunds

We will reimburse eligible payments, including the cost of our least-expensive standard delivery option, without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we receive the returned item or you provide evidence that it was sent back, whichever occurs first.

Refunds will be issued to the original payment method unless otherwise agreed. Premium or express shipping upgrades are not refundable.

The right of withdrawal might not apply to goods made specifically to your individual specifications or clearly personalized for you. A product is not automatically exempt merely because it is produced after an order is placed.

This exception does not affect your rights when an item is damaged, defective, incorrect, or not as described.

Exchanges

We do not offer direct exchanges. If a return is approved and you would like a different product or variant, you may place a new order.

Return Address

Approved returns must be sent only to the authorized return address provided in your return instructions:

436 N Main St, Doylestown PA 18901, #1111

Do not send returns to the address printed on the original package or directly to a production provider.

Refund Processing

Approved refunds are issued to the original payment method. After we issue a refund, your bank or payment provider might require additional processing time before it appears in your account.