Refund policy

At Nika Studio Creations, every product is made to order just for you. Because of this, we are unable to accept returns or exchanges for change of mind, ordering the wrong phone model, selecting the wrong case type, or any other buyer error. Please double-check your phone model and case selection carefully before placing your order.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, we want to make it right. Please reach out to us within 7 days of delivery through our contact form with a description of the issue and clear photos of the item and packaging. We'll review your request and work with you to find the best resolution.

Order Cancellations Because production begins shortly after an order is placed, cancellations are only accepted within 12 hours of purchase. After this window, your order will have entered production and cannot be cancelled.

European Union Orders For orders shipped to customers in the European Union through Shopify Managed Markets, applicable EU cancellation and return rights apply. Customers may cancel an unfulfilled order or request a return within 14 days after receiving the last item in the order. Where these rights apply, they take precedence over the general made-to-order return and 12-hour cancellation terms above. Return and cancellation requests can be submitted through the withdrawal option available in the customer’s account or order status page. If you need assistance, please contact us through our contact form.

Questions? If you have any concerns about your order, please don't hesitate to reach out — we're happy to help.